Refund policy
We want you to love every sip. If you're not completely satisfied with your purchase, here's how we make it right.
Return Window You may request a return or exchange within 30 days of the delivery date.
Eligible Items
- ✅ Unopened, sealed products in original packaging
- ✅ Items that arrived damaged or defective
- ✅ Incorrect items received
- ❌ Opened coffee or tea products (due to food safety regulations)
How to Start a Return Contact us at LHCoffeeTea@LightHopePhilippines.org with your order number and reason for return. We'll respond within 1–2 business days with instructions.
Refund Method Approved refunds are issued to your original payment method within 5–7 business days of receiving and inspecting the return. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged or Defective Items If your order arrives damaged or defective, contact us immediately with your order number, a photo of the damaged item, and a brief description. We'll send a replacement at no charge.